Shipping Policy

At EAULIVÓ, we take great care with every order. Our olive oil is carefully packed and shipped from our fulfilment centre in the Netherlands.

Shipping costs

For orders within the EU, we charge €7.50 for shipping.

Shipping is free for orders of €75 or more.

For deliveries to other countries, the available shipping methods and applicable costs are displayed automatically at checkout. These costs depend on the destination and the size of the order.

Order processing

Orders are processed as quickly as possible on business days. Once your order has been shipped, you will receive a shipping confirmation by email, including a track-and-trace link.

Orders placed during weekends or on public holidays will be processed from the next business day onwards.

Delivery times

The estimated delivery time is shown during checkout or included in your shipping confirmation. Delivery times are estimates and may be longer during public holidays, busy periods or due to circumstances affecting the carrier.

EAULIVÓ is not responsible for delays that occur after an order has been handed over to the carrier. Of course, we are happy to assist if your shipment is taking unusually long to arrive.

Pre-orders

When a product is offered as a pre-order, the expected shipping period will be stated on the product page.

If an order contains both products that are immediately available and pre-order products, the entire order may be shipped together once all items are available.

Delivery address

Please check your delivery address carefully before completing your order. EAULIVÓ is not responsible for delays or additional costs resulting from incorrect or incomplete address details.

Have you noticed an error after placing your order? Please contact us as soon as possible. If the order has not yet been processed, we will do our best to update the address.

Damaged orders

Although we package our products with great care, damage may occasionally occur during transportation.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• your order number;

• a photograph of the shipping packaging;

• a photograph of the shipping label;

• clear photographs of the damaged product.

We will review your claim as quickly as possible and offer an appropriate solution. Please do not dispose of the product or its packaging until you have received a response from us.

Missing or returned shipments

If the track-and-trace information shows that your order has been delivered but you have not received it, please first check whether it was delivered to a neighbour, household member or collection point. If you are still unable to locate the parcel, please contact us.

If a parcel is returned to us because the delivery address was incorrect or incomplete, the parcel was not collected in time, or repeated delivery attempts were unsuccessful, the costs of reshipping the order may be charged to the customer.

International orders

International orders may be subject to import duties, local taxes or customs clearance fees. Unless explicitly stated otherwise at checkout, these costs are the responsibility of the recipient.

Customers are responsible for checking any local import restrictions that may apply.

Contact

Do you have any questions about the delivery of your order? Please contact us using the contact details provided on our website.

For questions about an existing order, always include your order number so we can assist you as quickly as possible.